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Delivery Information

UK DELIVERY OPTIONS

All products are shipped FREE using DHL which is a trackable next day service delivering within the UK. A signature will be requested on receipt. If you are not in at the time of delivery, DHL will leave a card with details for arranging a re-delivery.  All orders are by default sent out for pre 6 pm delivery, if you require a pre 9am delivery or delivery on a specific day then please contact us via help@bucherer.com quoting your order reference

*Please be aware that due to stock restrictions on certain products it may not always be possible to deliver on the next working day. In these cases a member of our Expert team will contact you with the expected delivery due date. For Pre-orders a member of our Expert team will contact you with the expected delivery date. If you would like any more information on a particular piece please contact us on 020 7952 2730 or click here.

Please note, collections and deliveries are not made on Bank Holidays or Sundays. Please allow additional time, if ordering on or near public holidays or during Sale periods. For deliveries to Islands and the far North please allow an additional 2-3 days for delivery to avoid disappointment. For detailed delivery times to specific regions see the DHL website. Finance orders can only be shipped to the billing address (the stated account address for the payment card used for the deposit payment).

CHRISTMAS DELIVERY

For guaranteed pre Christmas delivery, your order must be placed and accepted before 1pm on Thursday 20th December. Purchases will be dispatched on 21st December but these deliveries are not guaranteed to arrive before Christmas day. Deliveries will recommence on the 27th December. Please contact us on 020 7952 2730 or contact us for more information.

CLICK & COLLECT

We offer a click & collect service within selected Bucherer stores.  Please allow 2 working days for the item to be shipped. Once received, the store will contact you to arrange a convenient collection time. Please ensure you take personal ID including the credit card used to make your payment with you to the store. Click & Collect is available only for standard credit card payments and excludes interest free credit Finance and Paypal payment methods.

INTERNATIONAL DELIVERY

Unfortunately we are unable to dispatch outside of the UK.

IMPORTANT INFORMATION

Please check that the shipping address is correct as we are unable to redirect orders once they're in transit. and we are unable to deliver to PO.box numbers

Items ordered via V12 finance will only be dispatched to the billing address provided when you place your order

Before we can dispatch your purchase, we may need to confirm your details with your card issuer. Please ensure that your billing address matches that kept on record with your card issuer. We will do our best to minimise any delay. Occasionally we may need to contact you to confirm additional security details before shipping your order.

INSURANCE

Your purchase is insured whilst in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.

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