We've organised the page by themes. If you're unable to find a specific answer, please contact us and we'll aim to respond within one working day and post the question on this page for future visitors.
1. Who are Bucherer 1888?
- Who are Bucherer 1888?
- Why did Bucherer acquire The Watch Gallery?
- What are the benefits for me?
- Are Bucherer based in Switzerland?
- Where can I find a Bucherer 1888 store?
- Do I need to set up an account to place an order?
- How can I search for an item?
- Is my personal information kept private?
- I've seen a watch I like but it no longer seems to be in stock?
- I've forgotten my password...
- What payment methods does Bucherer accept?
- Is it safe to use my credit card online at Bucherer?
- How will I know you received my order?
- When will payment be deducted?
- How do I redeem a discount or special offer?
- Can I add items to an existing order?
- Can I cancel an order once it has been placed?
- What does Contact us for Availability mean?
- Can I change my shipping address after my order has been despatched?
- When can I expect my delivery?
- How much are delivery costs?
- Does Bucherer deliver to multiple addresses?
- Can I track my order?
- Do you ship outside of the UK?
- Do I need to sign for my order?
- Will Bucherer be able to help me with my existing order and warranty with The Watch Gallery?
- What do I do if there's something wrong with my delivery?
- How long do I have to make a return?
- Where do I return my order?
- How do I return an item?
- How do I exchange an item?
- Can I return/exchange an item that was given to me as a gift?
- Will I be refunded to the full value of my order?
- Have you received my returns?
- Can I return my order to one of your stores?
- Can I return items purchased in one of your shops/concessions to you?
- I can't sign into my account...
- What does Contact Us for Availability mean?
- How can I sign up for the Bucherer e-newsletter?
- Do you have a shop?
- Does the order value include VAT?
- I can't view the 360 videos?
- My payment has been declined?
Who are Bucherer 1888? Bucherer 1888 are Europe’s leading Swiss watch retailer with 130 years of expertise. Bucherer will bring long standing relationships and savoire- faire straight from Lucerne - the heart of Switzerland. With solid roots in Switzerland Bucherer partners closely with leading Swiss watchmakers; dating back to 1924 when Bucherer included little-known watch brand Rolex to its collection. This became one of the brand’s most fruitful and longstanding partnerships.
Why did Bucherer acquire The Watch Gallery? London is one of the key cities for fine watches and jewellery and the acquisition is an opportunity to expand Bucherer’s footprint in this important market. Bucherer’s strong heritage seamlessly fuses with The Watch Gallery's ever-growing digital and e-commerce presence. Joining the Bucherer family gives both The Watch Gallery staff, clients and partners growth opportunities that may have been more challenging to continue independently.
What are the benefits for me? Bucherer combine their strong passion for watches and jewellery, impeccable hospitality and brand relationships to enhance The Watch Gallery's product selection and service level. Additionally, Bucherer will bring exclusive products like the Bucherer Blue Edition fine watches to the UK.
How can I search for an item? If you have a specific style reference or product name you’re looking for, try using the search box in the top right-hand side of the top navigation menu. Alternatively, if you wish to browse through a selection of watches – use the navigation options in the top menu to search by, gender, brand or style. You can refine your results further by using the watch attribute filters (shape, bracelet type, dial colour etc.) found on the product list pages.
Is my personal information kept private? The information you share with us is secure, private and confidential. We will never pass your details on to a third-party for marketing purposes. These are the circumstances in which we will share your data:
- With the payment service we use to authorise and process your payments - in such instances, we provide them only with the data they require to perform these services.
- In certain cases we may use an additional fraud screening service to ensure the legitimate use of your payment details.
- In the unlikely event that our business assets are ever purchased by another company.
What does Contact Us for Availability mean? This means that if you are interested in this particular watch, you need to contact us on 0207 952 2730 so that we can give you an updated stock availability. In some cases when we are out of stock, we will try and contact the brand.
- 0% APR
- visa electron
- American Express
Is it safe to use my credit card online at Bucherer? We don't store your credit card details - instead we use industry leading 28 bit encryption to ensure your details are secure and work with Sagepay to process your payment ensuring the very best levels of protection for your details.
;How will I know you have received my order? You will immediately be sent an email from Bucherer confirming that we've received your order. Please add this address to your safe senders list to ensure that the email is safely delivered to your inbox. In the event that you don't receive this please check your junk folder. Once we've picked and packed your watch, we'll send an additional email to confirm that your payment has been processed and the goods have been shipped.
How do I redeem a discount or special offer? Please use the 'Discount Code' box on the basket page to add any applicable promotions that might be available. The offer will be confirmed and the discount value will be displayed in the order summary.
Can I cancel an order once it has been placed? If you wish to cancel an order please notify us immediately or call us on 020 7952 2730. If your order has already been despatched please follow the returns procedure detailed within the returns section.
Any items purchased at our normal full retail price may be returned to us for refund or exchange within 14 days of receipt of goods. Sale items and products bought under a special promotion where the price has been reduced, must be returned within 7 days.
Can I change my shipping address after my order has been placed? If you wish to change your shipping address once you have placed your order please contact us or call us on 020 7952 2730. If the order has not been despatched we can amend the shipping address. If you have received a despatch confirmation email with parcel tracking information, your goods will already be on their way to the address specified and we may not be able to divert them.
When can I expect my delivery? All UK delivery is free and will be shipped the next working day. Orders made before 1pm will be sent the same day and any orders posted after this time can be expected to arrive within two working days. Weekend orders will be dispatched Monday for Tuesday delivery.
Does Bucherer deliver to multiple addresses? When placing an order online you can only allocate one delivery address per order. If you order more than one item within an order and would like the watches to be delivered to multiple addresses please contact us as soon as possible or call us on 020 7952 2730 so we can arrange for the watches to be delivered to different addresses.
Can I track my order? Yes, when your order is despatched you will receive an email confirmation which will include a postal tracking reference. This can be used on the DHL website to check the status of the delivery.
Collections and deliveries are not made on bank holidays so please allow additional time if ordering on or near bank holidays.
Will Bucherer be able to help me with my existing order and warranty with The Watch Gallery? Yes, all The Watch Gallery purchases and warranties remain valid with Bucherer. We advise you speak to a specialist on 0207 952 2730 who will be happy to help.
How long do I have to make a return? You have 14 days to return an item bought at our full retail price in refund for a receipt. Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned in 7 days.
Returned items must be sent back unworn and in their original condition with labels and tags intact.
How do I return an item? We think returns should be as easy as possible, to take advantage of our free returns please visit our returns page and follow the instructions.
Can I return/exchange an item that was given to me as a gift? You may return/exchange an item which was purchased for you as a gift providing you have the original despatch note. Our normal returns/exchange policy applies.
Once we receive your return, the refund value will be issued to the person who paid for the item. If there is a difference in price, the money will be refunded or charged to the bill payer. Please note, we have a legal obligation to notify the bill payer in all cases of returned or exchanged gifts.
Will I be refunded to the full value of my order? You will be refunded for the item that you return at the price you paid for the item. Once refunds have been processed and you have received the refund confirmation email, the transaction may take 3-5 working days to show on your statement.
I can't sign into my account - what should I do? If you have problems signing into your account ensure that you are entering the correct email address and password for your existing account. If you need help registering your account, feel free to call our customer representatives on 020 7952 2730.
How can I sign up for Bucherer e-newsletter? To sign up to Bucherer e-newsletter you need to scroll to the bottom of the webpage, enter your email address on the bottom right where it says ‘Join our Newsletter’ and click ‘Join’. We will then be able to send you exciting news and updates so that you are always in the know.
Do you have a shop? Yes, for full information including locations, partner stores and opening hours, please see our stores page.
I can't view the 360 videos? Our 360 videos give a far better representation of the watch with zoom functions and the ability to see the shape of the watch from all angles. If you are having trouble viewing our videos, please make sure you have the latest version of adobe flash player on your computer.
My payment has been declined? If your payment has been declined ensure that you have entered all card details correctly. It's also worth checking that your billing address corresponds with the billing address that your card is registered to.
If you are certain that your details are correct try using another card and if you feel that you aren’t getting anywhere then contact our customer service team on 020 7952 2730. If it has been declined you need to call your bank as we cannot take any further steps with your payment until then.