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Services

Watch & Jewellery Services

Here at Bucherer we care about timepieces beyond the point of sale, whether it be purchased from us or elsewhere. We can often offer after care for brands which we do not stock. All timepieces are recommended periodic servicing to ensure good working order. Our service team are happy to help with your enquiry, be it a battery replacement, pressure testing, maintenance or complete overhaul service. We have a dedicated Service Centre based in Selfridges London where we have a team dedicated to meet your needs.

Watch Services

battery replacement
Battery Replacement
We endeavour to perform most battery changes within our Service Centre however any specialist timepieces that require manufacturer attention, we will happily facilitate this. With timepieces which can be worked on within our Service Centre, depending on the workload and availability of our technician, we can often provide this service within a few hours.
watch servicing
Watch Servicing
Complete servicing involves the disassembling, cleaning and lubrication of components of the existing movement. Worn movement components such as a battery for quartz models are replaced and new gaskets for water resistance are fitted. The movement would then be reassembled. Some brands may include polishing, new crown or new hands fitting in complete servicing however others may propose these chargeable. Complete servicing is generally recommended every 3-5 years however may differ upon particular brands.
watch maintenance
Watch Maintenance
Each brand or particular specialist models may differ slightly in their recommendations. Generally speaking, it is advised to have your timepiece water resistance checked every 12 months to ensure the expected water resistance levels are met. A maintenance service (battery in quartz models), new gaskets and ultra sonic cleaning is recommended every 2 years.
glass replacement
Glass Replacement
A glass which is smashed or has a deep crack will require full servicing, This is due to the factor of fragments of glass and the possibility of moisture entering the movement of the timepiece. Most watch brands require receipt of the watch in order to estimate the glass replacement alongside a full service to be performed. It is only with a full or maintenance service that the manufacturers will provide some form of guarantee for the time keeping of the movement. Please do visit our Service Centre with your timepiece and our dedicated team will happily assist.
strap adjustment
Strap replacement & Adjustment
Whether or not your timepiece is purchased from us, we work very closely with most manufacturers to be able to order straps or links to be provided to you. With the vast majority of brands, we require the model reference and specification of your request in order to provide a price and lead time for your special order. Such enquiries can be raised by email, over the phone or in store.
watch polishing
Watch Polishing
The process required to polish a watch removes a very small amount of case/bracelet metal. It is often difficult to remove heavy dents or scratches without compromising the shape of the timepiece. For this reason, polishing is generally not recommended outside of the regular service intervals. With many brands, a polish is included in complete servicing however, with a few brands a polish would be an additional fee to a service proposal. Polishable metals include stainless steel, pure gold and platinum products.

Jewellery Services

Resizing
Resizing
We offer complimentary first time resizing of rings. This will take up to a week; if urgent we can request a quicker turn around - dependant on weekends and bank holidays. Full eternity bands are unable to be resized.
Repairs
Repair
Warranty repairs are free of charge; however they can take up to 12 weeks depending on the type of repair. Non-warranty repairs will be addressed on a case per case basis.
Engraving
Engraving
For wedding bands, we offer complimentary block and script writing, additional designs such as fingerprints, personal handwriting and love poems are £75 each. Engraving on Bucherer Fine jewellery can take between 1 -2 weeks with a variety of styles on offer. Depending on the chosen engraving, price will vary.
Cleaning
Cleaning
We offer a complimentary cleaning service by a Bucherer Fine Jewellery specialist in our boutiques to help keep your jewellery as bright as the day you first wore it.
Polishing
Polishing
We offer a complimentary cleaning service by a Bucherer Fine Jewellery specialist in our boutiques to help keep your jewellery as bright as the day you first wore it.

Aftersales Enquiry

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